Privacy policy

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Preamble

We, Luxvivendi GmbH, Thurn-und-Taxis-Platz 6, 60313 Frankfurt am Main, registered with the Commercial Register of the Local Court of Frankfurt am Main under HRB 113506, (hereinafter also referred to as "Luxvivendi" or "we" or "us") take the protection of your personal data seriously and would like to take this opportunity to inform you about data protection in our company.

Insofar as we decide on the purposes and means of data processing either alone or together with others, this includes, above all, the obligation to inform you transparently about the type, scope, purpose, duration and legal basis of the processing. With this declaration (hereinafter: "Privacy Policy"), we inform you about the way in which your personal data is processed by us.

1. Name and address of the controller

We are the controller responsible for the processing of your personal data within the meaning of Art. 4 No. 7 EU General Data Protection Regulation (GDPR) [EU Datenschutz-Grundverordnung (DS-GVO)]:

Luxvivendi GmbH, Thurn-und-Taxis-Platz 6, 60313 Frankfurt am Main, registered in the Commercial Register of the Local Court of Frankfurt am Main under HRB 113506, telephone no.: +49 69 257 37 52 84, e-mail address: office@luxvivendi.com

Further information about our company can be found in the legal notice on our website https://luxvivendi.com/policies/legal-notice.

2.Contact details of the data protection officer

Our company data protection officer is available at all times to answer any questions you may have and to act as your contact person on the subject of data protection. His contact details are: E-mail address: office@luxvivendi.com

3. What are personal data, what do we process your personal data for and on what legal basis?

Personal data is any information relating to an identified or identifiable natural person. Depending on how you contact us and which services you use, different data is collected from different sources (e.g. personal communication, automatically generated device/access data). We process this personal data, whereby processing is any process in which personal data is handled, whether with or without the aid of automated (i.e. technology-based) procedures. When we process personal data, this means, for example, that we collect, store, use, transmit to others or delete it.

Visiting the website:

When you visit our website, a so-called log data record (so-called server log files) is stored temporarily and anonymised on our web server. This consists of:

the page from which the page was requested (so-called referrer-URL)
the name and URL of the requested page
the date and time of the call
the description of the type, language and version of the web browser used
the IP-address of the requesting computer, which is shortened in such a way that a personal reference can no longer be established
the amount of data transferred
the operating system
the message whether the call was successful (access status/http-status code)
the GMT time zone difference

Customer account:

Data collected when creating and using the customer account as a customer:

gender (male/female), if applicable
company/name and first name
date of birth, if applicable
(company) address
e-mail address
password
telephone number, if applicable
financial information (e.g. credit card and account numbers, transaction details and forms of payment).

Contact form data:

When using our contact forms, the following data is processed, which is transmitted through them

when contact forms are used, the data transmitted through them is processed
gender (male/female), if applicable
company/name and first name
(company) address
e-mail address
time of transmission
IP address when contacting us via the contact form,
telephone number, if applicable (if you would like us to contact you by telephone)

Purchasing data:

The following data is collected when the order is placed:

order number
details of the items purchased (name, size, colour, purchase price, etc.)
details of the service ordered (name, price, etc.)
details of the payment method
delivery and invoice addresses
notifications and communication in relation to purchases (e.g. cancellation notices, complaints and notifications to customer service)
delivery and payment status, e.g. "Completed" or "Dispatched"
return status, e.g. "Successfully completed"
details of service providers involved in the execution of the contract (e.g. parcel service provider consignment numbers for mail order purchases)

Payment data:

The following data is collected for the payment:

preferred payment method
invoice addresses
IBAN and BIC or account number and sort code
credit card details
creditworthiness data

General purposes of processing

Customer account: In order to be able to offer you our services in accordance with our General Terms and Conditions.
Purchase and delivery of products and provision of services: As part of the mediation between seller/service provider and customer, receipt and processing of orders, delivery and payment processing in accordance with our General Terms and Conditions.
Communication with you: In order to provide you with our service, we communicate with you via e.g. telephone, e-mail and use your personal data in the process.
Compliance with legal obligations: We process your personal data in order to comply with, for example, retention obligations under commercial and tax law, money laundering checks based on legal obligations.
Purposes for which it is necessary to obtain your consent: In certain cases, we will ask for your consent to process your personal data for a specific purpose, which we will explain to you in advance. If you give your consent to this, you are entitled to withdraw it at any time.
Prevention of misuse: We process personal data to detect and track unauthorised attempts to access customer accounts.
Troubleshooting, improving service and system security: It is necessary for us to process your personal data in order to troubleshoot, improve our service and ensure system security.
Advertising and market research, data analyses

Legal bases:

In accordance with the EU General Data Protection Regulation (GDPR) [EU Datenschutz-Grundverordnung (DS-GVO)], we may only process personal data on the basis of a legal basis. Which legal basis is used depends on the respective purpose of the data processing. We rely on the following legal bases:

Your consent: If we ask for your consent regarding the processing of your personal data in the context of using our website for a specific purpose that has been communicated to you in advance and you give your consent, we are authorised to process your personal data - at least until you withdraw your consent. Revocation is possible at any time.
Necessary for the performance of the contract: If we provide you with a product or service via our website or you use our services to sell your products and services and communicate with you in this regard, as well as in the context of accepting and processing orders, delivering products and providing services and for payment processing, we are authorised to process your personal data, as this is necessary for the performance of the user contract concluded with you. In addition, we pass on your data to the respective seller/service provider or customer in order to fulfil the contract of use concluded with you, insofar as this is necessary to process the contract concluded between the customer and seller/service provider. We may also pass on your data to certain third parties (logistics companies, payment service providers, etc.) in order to facilitate the fulfilment of the contract concluded between the customer and the seller/service provider.
Legal obligation: If we collect your personal data, e.g. to comply with retention obligations under commercial and tax law, money laundering checks based on legal obligations.
Legitimate business interests/customer interests or interests of merchants/service providers: If we process personal data to identify faults, improve services and ensure the system security of our website and detect and track unauthorised attempts to access customer accounts and to prevent payment defaults or detect and prevent fraud and investigate criminal offences, this is done, among other things, to fulfil our legal obligations to ensure the security of the data.

4. Cookies and similar technologies, choices

a. Cookie

We use cookies on our website. Cookies are small text files that are assigned to the browser you are using and stored on your hard drive by means of a characteristic character string and that provide us with certain information through the location that sets the cookie. Cookies cannot execute programmes or transfer viruses to your computer and therefore cannot cause any damage. They serve to make the website more user-friendly and effective overall, i.e. more pleasant for you.

Cookies can contain data that makes it possible to recognise the device used. In some cases, however, cookies only contain information on certain settings that are not personally identifiable. However, cookies cannot directly identify a user.

A distinction is made between session cookies, which are deleted as soon as you close your browser, and permanent cookies, which are stored beyond the individual session. In terms of their function, a distinction is made between cookies:

- Technical cookies: These are strictly necessary to move around the website, use basic functions and ensure the security of the website; they do not collect information about you for marketing purposes or store which websites you have visited;

- Performance cookies: These collect information about how you use our website, which pages you visit and, for example, whether errors occur when using the website; they do not collect any information that could identify you - all information collected is anonymous and is only used to improve our website and to find out what interests our users;

- Advertising cookies , targeting cookies: These are used to offer the website user customised advertising on the website or offers from third parties and to measure the effectiveness of these offers; advertising and targeting cookies are stored for a maximum of 13 months;

- Sharing cookies: These are used to improve the interactivity of our website with other services (e.g. social networks); sharing cookies are stored for a maximum of 13 months.

Any use of cookies that is not absolutely technically necessary constitutes data processing that is only permitted with your express and active consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR [EU Datenschutz-Grundverordnung (DS-GVO)]. This applies in particular to the use of advertising, targeting or sharing cookies. In addition, we will only pass on your personal data processed by cookies to third parties if you have given your express consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR [EU Datenschutz-Grundverordnung (DS-GVO)].

b. Cookie Policy

For more information about which cookies we use and how you can manage your cookie settings and disable certain types of tracking, please see our Cookie Policy

c. Social media plugins

Facebook plugins

Plugins of the social network Facebook, of the provider Facebook Inc, 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our pages. You can recognise the Facebook plugins by the Facebook logo or the "Like Button” on our site.

When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook's privacy policy at: https://de-de.facebook.com/policy.php.

If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook-user-account.

LinkedIn plugins

Plugins of the social network LinkedIn, of the provider LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA, are integrated on our pages. You can recognise the LinkedIn plugins by the LinkedIn logo on our site. When you visit our website, a direct connection is established between your browser and the LinkedIn server via the plugin. LinkedIn receives the information that you have visited our site with your IP address. If you click on the "LinkedIn button" while you are logged into your LinkedIn account, you can link the content of our pages to your LinkedIn profile. This allows LinkedIn to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by LinkedIn. Further information on this can be found in LinkedIn's privacy policy at:

http://www.linkedin.com/legal/privacy-policy.

If you do not want LinkedIn to be able to associate your visit to our pages with your LinkedIn user account, please log out of your LinkedIn-user-account.

Instagram plugin

Functions of the Instagram service are integrated on our pages. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.

If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram.

Further information on this can be found in Instagram's privacy policy: https://instagram.com/about/legal/privacy/.

If you do not want Instagram to be able to associate your visit to our pages with your Instagram-user-account, please log out of your Instagram-user-account.

YouTube

On our website, we use the technical platform and services of the YouTube video portal of YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube LLC is a subsidiary of Google. Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, is responsible for all data processing in Europe.

When you visit our pages in which a YouTube video is embedded, a direct connection is established between your browser and the YouTube or Google server via the plugin/cookie. YouTube or Google thereby receives the information that you have visited our site with your IP address. If you click on a video while you are logged into your YouTube user account or Google user account, YouTube or Google can assign the visit to our pages to your user account.

If you do not want YouTube or Google to be able to associate your visit to our pages with your YouTube or Google user account, please log out of your YouTube or Google user account.

We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by YouTube. Further information on this can be found in YouTube's privacy policy at:

https://policies.google.com/technologies/product-privacy?hl=de

and https://www.google.de/intl/de/policies/privacy.

The information collected by the cookies of this provider is generally sent to a server in the USA and stored there. If the data is transferred to the USA, the data transfer is based on the existence of standard contractual clauses. You can find more information about Google at: https://business.safety.google/intl/de/adsprocessorterms/.

5. Data deletion and storage period

For the processing operations carried out by us, we indicate below how long the data is stored by us and when it is deleted or blocked. Unless an explicit storage period is specified below, your personal data will be deleted or blocked as soon as the purpose or legal basis for storage no longer applies. Your data will only be stored on our servers in Germany, subject to any disclosure in accordance with the provisions in Section 8.

However, data may be stored beyond the specified period in the event of an (impending) legal dispute with you or other legal proceedings or if storage is provided for by statutory provisions to which we are subject as the controller (e.g. Section 257 Commercial Code [Handelsgesetzbuch, HGB], Section 147 Fiscal Code [Abgabenordnung, AO]). If the storage period prescribed by the statutory provisions expires, the personal data will be blocked or deleted unless further storage by us is necessary and there is a legal basis for this.

6. Data security

We use suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorised access by third parties (e.g. encryption for our website), taking into account the state of the art, the implementation costs and the nature, scope, context and purpose of the processing as well as the existing risks of a data breach (including its probability and effects) for the data subject. Our security measures are continuously improved in line with technological developments.

We will be happy to provide you with more detailed information on request. Please contact our data protection officer (see Section 2).

7. Cooperation with processors

As with any large company, we also use external domestic and foreign service providers to process our business transactions (e.g. technical service providers, payment service providers, shipping companies, credit agencies, debt collection service providers). These service providers only act in accordance with our instructions and are contractually obliged to comply with data protection regulations in accordance with Art. 28 GDPR [EU Datenschutz-Grundverordnung (DS-GVO)]. If your personal data is passed on by us to our subsidiaries or is passed on to us by our subsidiaries (e.g. for advertising purposes), this is done on the basis of existing order processing relationships.

8. Conditions for the transfer of personal data to third countries

As part of our business relationships, your personal data may be passed on or disclosed to third-party companies. These may also be located outside the European Economic Area (EEA), i.e. in third countries. Such processing takes place exclusively for the fulfilment of contractual and business obligations and to maintain your business relationship with us. We will inform you about the respective details of the transfer at the relevant points below.

The European Commission certifies that some third countries have a level of data protection comparable to the EEA standard by means of so-called adequacy decisions (a list of these countries and a copy of the adequacy decisions can be found here: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en). However, in other third countries to which personal data may be transferred, there may not be a consistently high level of data protection due to a lack of legal provisions. If this is the case, we ensure that data protection is adequately guaranteed. This is possible via binding company regulations, standard contractual clauses of the European Commission for the protection of personal data, certificates or recognised codes of conduct. Please contact our data protection officer (see Section 2) if you would like more information on this.

9. No automated decision-making (including profiling)

We do not intend to use personal data collected from you for automated decision-making (including profiling).

10. No obligation to provide personal data

We do not make the conclusion of contracts dependent on you providing us with personal data beforehand. As a customer, you are under no legal or contractual obligation to provide us with your personal data; however, we may only be able to provide certain services to a limited extent or not at all if you do not provide the necessary data. If this should exceptionally be the case in the context of the products/services presented below and offered via our website, you will be informed of this separately.

11. Legal obligation to transfer certain data

We may be subject to a special legal or statutory obligation to provide the lawfully processed personal data to third parties, in particular public authorities (Art. 6 para. 1 sentence 1 lit. c GDPR [EU Datenschutz-Grundverordnung (DS-GVO)]).

12. Your rights

You can assert your rights as a data subject with regard to your processed personal data at any time by contacting us using the contact details provided at the beginning of Section 2. As the data subject, you have the right to

to request information about your data processed by us in accordance with Art. 15 GDPR [EU Datenschutz-Grundverordnung (DS-GVO)]. In particular, you can request information about the purposes of processing, the category of data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of appeal, the origin of your data if it was not collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information on its details;
in accordance with Art. 16 GDPR [EU Datenschutz-Grundverordnung (DS-GVO)], to immediately demand the correction of incorrect data or the completion of your data stored by us;
in accordance with Art. 17 GDPR [EU Datenschutz-Grundverordnung (DS-GVO)], to demand the deletion of your data stored by us, unless the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims;
in accordance with Art. 18 GDPR [EU Datenschutz-Grundverordnung (DS-GVO)], to demand the restriction of the processing of your data if the accuracy of the data is disputed by you or the processing is unlawful;
in accordance with Art. 20 GDPR [EU Datenschutz-Grundverordnung (DS-GVO)], to receive your data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller ("Data Portability");
pursuant to Art. 21 GDPR [EU Datenschutz-Grundverordnung (DS-GVO)] to object to the processing if the processing is based on Art. 6 para. 1 sentence 1 lit. e or lit. f GDPR [EU Datenschutz-Grundverordnung (DS-GVO)]. This is particularly the case if the processing is not necessary for the fulfilment of a contract with you. If it is not an objection to direct advertising, we ask you to explain the reasons why we should not process your data as we have done when exercising such an objection. In the event of your justified objection, we will examine the situation and either discontinue or adapt the data processing or point out to you our compelling reasons worthy of protection on the basis of which we will continue the processing;
in accordance with Art. 7 para. 3 GDPR [EU Datenschutz-Grundverordnung (DS-GVO)], to withdraw your consent once given - i.e. your voluntary, informed and unequivocal expression of your consent to the processing of the personal data concerned for one or more specific purposes by means of a statement or other unequivocal affirmative act - at any time, if you have given such consent. The consequence of this is that we may no longer continue the data processing based on this consent in the future ("Right of Withdrawal") and
in accordance with Art. 77 GDPR [EU Datenschutz-Grundverordnung (DS-GVO)], to complain to a data protection supervisory authority about the processing of your personal data in our company, for example to the data protection supervisory authority responsible for us: Hessischer Beauftragter für Datenschutz und Informationsfreiheit, Postfach 3163, 65021 Wiesbaden, E-Mail: poststelle@datenschutz-hessen.de-mail.de ("Right to Complaint").

13. Changes to the data protection information

As part of the ongoing development of data protection law and technological or organisational changes, our data protection information is regularly reviewed to determine whether it needs to be amended or supplemented. You will be informed of any changes, in particular on our German website at https://luxvivendi.com/de/policies/privacy-policy. This data protection notice is valid as of December 2023.